At acrokey, we want you to enjoy your new Moroccan rug as quickly as possible. Below you’ll find all the details you need about our shipping and delivery processes. If you have any further questions, please don’t hesitate to contact us!
1. Shipping Options & Rates
We offer a variety of shipping options to ensure your order reaches you safely and efficiently, whether you’re located domestically or internationally.
- Domestic Shipping (within [Your Country/Region]):
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
- International Shipping:
- International shipping times and rates vary depending on the destination country. Shipping usually takes between 7-14 business days.
- Please note that customs clearance and import duties may affect delivery times.
Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
2. Order Processing Time
Once your order is placed, we aim to process it within 1-2 business days. Please note that processing times may vary during busy seasons or promotional periods.
Orders placed on weekends or holidays will be processed the next business day.
3. Tracking Your Order
After your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on your delivery.
If you have any issues with tracking, please feel free to reach out to us.
4. International Orders & Customs
For international shipments, please be aware that customs duties, taxes, and import fees may apply based on the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend that you check with your local customs office for more information on possible fees before placing an order.
5. Delivery Delays
While we strive to ensure timely delivery, there are factors beyond our control that may cause delays, including:
- Weather disruptions
- Customs processing
- Shipping carrier delays
If your order is delayed, we will do our best to keep you updated and work with the carrier to resolve the issue as quickly as possible.
6. Lost or Damaged Items
While we take great care in packaging and shipping your products securely, accidents can happen. If your order is lost or arrives damaged, please contact us within 7 days of receipt with your order number and photos of the damaged item. We will work with you to either replace the item or offer a full refund.
7. P.O. Box Addresses
We currently do not ship to P.O. Box addresses. Please provide a physical address at checkout to ensure smooth delivery.
8. Shipping Restrictions
For certain products or locations, there may be shipping restrictions due to size, weight, or other logistical factors. If we are unable to fulfill your order, we will notify you promptly and provide a full refund.
9. Free Shipping Offers
From time to time, we may offer free shipping promotions. Please check our website for current offers or subscribe to our newsletter to stay informed.