Welcome to theacrokey FAQ page! Below are answers to some of the most common questions we receive. If you can’t find the information you’re looking for, feel free to contact us for further assistance.
1. What types of rugs do you sell?
We offer a curated collection of authentic, handmade Moroccan rugs, including:
- M’rirt Rugs: Known for their bold patterns and rich colors.
- Beni Ourain Rugs: Famous for their plush texture and minimalist, geometric designs.
- Azilal Rugs: Intricately woven rugs with vibrant colors and patterns.
- Vintage Rugs: Classic, timeless pieces that showcase the artistry of Moroccan weaving.
All our rugs are sourced directly from skilled artisans in Morocco, ensuring unique, high-quality pieces.
2. Are the rugs handmade?
Yes, all of our rugs are handmade by skilled artisans in Morocco, using traditional weaving techniques that have been passed down through generations. This means each rug is one-of-a-kind and reflects the rich cultural heritage of Morocco.
3. How can I be sure my rug is authentic?
We guarantee that all of our rugs are authentic Moroccan pieces, sourced directly from local artisans in Morocco. We pride ourselves on offering only high-quality, handcrafted rugs and are committed to transparency and ethical sourcing.
4. How do I care for my Moroccan rug?
To ensure the longevity of your Moroccan rug, we recommend the following care tips:
- Regular Vacuuming: Gently vacuum your rug to remove dirt and debris. Avoid using a beater bar.
- Spot Cleaning: For stains, blot the area with a clean, damp cloth. If needed, use a mild detergent designed for wool or natural fibers.
- Professional Cleaning: We recommend professional cleaning every 1-2 years, depending on usage.
Please refer to the care instructions included with your rug for specific guidance based on the material.
5. Do you offer custom sizes or designs?
At this time, we do not offer custom sizes or designs. However, we carry a wide variety of sizes and patterns to ensure you find a rug that fits your space and style perfectly.
6. Can I return or exchange my rug?
Yes, we offer a 30-day return policy on unused and unaltered rugs. Please review our Returns & Refunds policy for full details, including how to initiate a return and eligibility requirements.
7. Do you ship internationally?
Yes, we offer international shipping to many countries around the world. Shipping times and costs vary depending on your location. Please visit our Shipping & Delivery page for more details or contact us for information specific to your country.
8. How much does shipping cost?
Shipping costs depend on the weight and size of your order, as well as the destination. You can calculate the exact shipping cost at checkout before confirming your order. We also offer free domestic shipping during certain promotions, so be sure to check our website or subscribe to our newsletter for the latest offers.
9. How long will it take for my order to arrive?
Once your order is processed, it typically takes:
- Domestic Orders: 3-7 business days for standard shipping, or 1-3 business days for expedited shipping.
- International Orders: 7-14 business days, depending on the destination.
Please note that shipping times may vary depending on carrier delays, holidays, or customs processing.
10. Can I track my order?
Yes, once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your order’s status through the carrier’s website.
11. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal and other secure payment methods. Payment is processed securely via encrypted transactions to ensure your privacy.
12. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are constantly exploring new ways to improve our customer experience and may consider this option in the future.
13. How can I contact customer service?
If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team:
- Email: yassinegool31@gmail.com
- Customer Service: Contact Us Page
We’re here to help and will respond to your inquiry as quickly as possible!
14. How do I subscribe to your newsletter?
To stay up to date with our latest arrivals, promotions, and news, simply subscribe to our newsletter at the bottom of our homepage or in the pop-up form on the site. You can also follow us on our social media channels for updates and inspiration.
15. Can I change or cancel my order after it’s been placed?
Once your order has been placed, we begin processing it immediately to ensure fast shipping. If you need to change or cancel your order, please contact us as soon as possible at sitsara095@gmail.com. We will do our best to accommodate changes before the order is shipped.
16. Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and special promotions. To stay informed, be sure to subscribe to our newsletter or follow us on social media for exclusive offers and updates on sales events.